FAQ
 
Do you sell wholesale?

 

Yes we do. There are 2 ways:

1. Directly via our wholesale site.

Please click on this link to be taken to our wholesale page. We contact you within 48 hours with a password and terms.

2. Via our shop on Faire.com

 
What is our return policy?


If an item(s) is damaged upon delivery please notify me within 48 hours. Upon receipt of a photo of the broken item we will ship out a replacement as soon as possible. Please contact me through inquiries@botanyandwax.com.

What if I don't like the scent I ordered?


I want you to be pleased with your purchase so I offer a one time return for a different scent if returned to botany + wax within 14 days of delivery. All shipping costs will be covered by the consumer. Item returned must be in unlit, unused & unburned condition. I strongly suggest packing it safely and tracking your return as I am not responsible for lost or broken returns. Please contact me through inquiries@botanyandwax.com.

You may also return your unlit, unused & unburned item for a refund if returned to botany + wax within 14 days of delivery.I strongly suggest packing it safely and tracking your return as I am not resposnisble for lost or broken returns. Please email at inquiries@botanyandwax.com for address and return info.

How do you ship my order?

 

botany+wax uses only USPS Priority Mail & occasionally FedEx ground for retail orders.

 

How do I track my shipment?

 

Once your label is created you will be sent a tracking number to the email you provided. If you have further questions please email us at inquiries@botanyandwax.com.

 

Do you have a mailing list?

 

Yes. At the bottom of this page please send us an email.

 

Do you create custom scents?

 

We can! If your shop would like an exclusive and unique scent please contact us at inquiries@botanyandwax.com.

 

How can I contact b+w?

Feel free to email us below or with this link inquiries@botanyandwax.com.

 
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